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Behavioral Health Network (BHN) - City Clinic

Contact Information
235 Maple Street, Holyoke, MA, Massachusetts 01040
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Detailed Information

Behavioral Health Network (BHN) City Clinic: Comprehensive Outpatient Care in Holyoke, MA

Located at 235 Maple Street in Holyoke, Massachusetts, the Behavioral Health Network (BHN) City Clinic provides essential outpatient services for individuals grappling with substance use disorders and mental health challenges. This center is committed to offering a continuum of care that addresses both the physical and psychological aspects of recovery, utilizing evidence-based practices in a supportive environment.

Integrated Treatment Approach

BHN City Clinic stands out for its integrated approach to behavioral health. Recognizing the high rate of co-occurring conditions, the facility offers comprehensive treatment for both substance use disorders (SUD) and serious mental health illness in adults, as well as serious emotional disturbance in children and youth. The clinic serves children, adolescents, adults, and families within the community.

Core Services Offered

The facility provides a wide range of services designed to support long-term recovery and mental well-being. These services are delivered by credentialed clinicians and accredited professionals, ensuring high-quality, professional care.

  • Individual and Group Counseling Services
  • Medication-Assisted Treatment (MAT) for Opioid Use Disorder (OUD)
  • Behavioral Health Urgent Care Center (Walk-in hours available)
  • Medication Management and Psychiatry Services
  • Therapies such as Cognitive Behavioral Therapy (CBT) and Motivational Interviewing
  • Family and Couples Counseling

A cornerstone of the substance use program is Medication-Assisted Treatment (MAT), which combines FDA-approved medications like buprenorphine, methadone, Suboxone, and Vivitrol with counseling. This dual-pronged strategy is crucial for reducing cravings, easing withdrawal, and promoting sustained sobriety.

Accessibility and Hours

As an outpatient clinic, BHN City Clinic provides flexible hours to accommodate clients’ schedules. Standard outpatient hours run Monday through Friday, with expanded services, including weekend hours for certain programs like the Opioid Treatment Program (OTP). The clinic also operates a Behavioral Health Urgent Care Center, offering same-day support and crisis assessment to help clients avoid the emergency room during a crisis.

Frequently Asked Questions (FAQs)

Can I receive mental health counseling and addiction treatment at the same time?

Yes, BHN City Clinic specializes in treating co-occurring disorders, providing integrated services for both substance use and mental health conditions under one roof.

Does this facility accept walk-ins for new clients or crises?

Yes, the clinic offers a Behavioral Health Urgent Care Center with dedicated walk-in hours for crisis assessments and stabilization, aiming to provide same-day support.

What types of insurance are accepted for treatment?

The BHN City Clinic accepts most major insurance plans, including both Medicaid and Medicare for covered services.

What is Medication-Assisted Treatment (MAT) and how is it used here?

MAT is an evidence-based approach that combines FDA-approved medications with behavioral counseling and therapy to treat addiction, reducing cravings and withdrawal symptoms to support recovery.

Opening Hours
Monday
6:00 am - 10:00 pm
Tuesday
6:00 am - 10:00 pm
Wednesday
6:00 am - 10:00 pm
Thursday
6:00 am - 10:00 pm
Friday
6:00 am - 10:00 pm
Saturday
6:00 am - 10:00 pm
Sunday
6:00 am - 10:00 pm
Type of Care
Substance use treatment
Detoxification
Treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children
Service Setting
Residential/24-hour residential
Residential detoxification
Age Groups Accepted
Adults
Gender Accepted
Female
Male
Payment/Insurance/Funding Accepted
Medicare
Medicaid
Private health insurance
Cash or self-payment
State-financed health insurance plan other than Medicaid
Payment Assistance Available
Sliding fee scale (fee is based on income and other factors)
Detoxification (medical withdrawal) Services
Medication routinely used during detoxification
Type of Opioid Treatment
Accepts clients using MAT but prescribed elsewhere
External Opioid Medications Source
In-network prescribing entity
No formal relationship with prescribing entity
Type of Alcohol Use Disorder Treatment
Does not treat alcohol use disorder
Pharmacotherapies
Clonidine
Medication for mental disorders
Assessment/Pre-treatment
Comprehensive mental health assessment
Comprehensive substance use assessment
Interim services for clients
Outreach to persons in the community
Screening for tobacco use
Screening for substance use
Screening for mental disorders
Recovery Support Services
Housing services
Assistance with obtaining social services
Recovery coach
Mentoring/peer support
Employment counseling or training
Facility Operation
Private non-profit organization
License/Certification/Accreditation
State substance use treatment agency
State department of health
Commission on Accreditation of Rehabilitation Facilities (CARF)
Special Programs/Groups Offered
Young adults
Adult men
Clients with co-occurring mental and substance use disorders
Clients who have experienced trauma
Testing
TB screening
Metabolic syndrome monitoring
Transitional Services
Aftercare/continuing care
Discharge Planning
Naloxone and overdose education
Education and Counseling Services
HIV or AIDS education, counseling, or support
Hepatitis education, counseling, or support
Health education services other than HIV/AIDS or hepatitis
Substance use disorder education
Smoking/vaping/tobacco cessation counseling
Individual counseling
Group counseling
Family counseling
Marital/couples counseling
Facility Smoking Policy
Smoking not permitted
Facility Vaping Policy
Vaping not permitted
Ancillary Services
Case management service
Mental health services
Transportation assistance
Integrated primary care services
Language Services
Spanish
Sign language services for the deaf and hard of hearing
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